Terms and Conditions

1. Confidentiality

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All sessions are strictly confidential. Client identity and personal information are carefully safeguarded.

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2. Initial Session

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• The first session serves as an opportunity to determine whether both the client and therapist are a good fit for effective collaboration.

• This meeting helps clarify the client's needs and establishes a plan for moving forward, including session frequency, duration of therapy, and any necessary referrals.

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3. Ongoing Sessions

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• Following the initial session, session times and days are automatically reserved unless a different agreement is made during the last session of the month.

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4. Payment​

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• Accepted forms of payment include cash, cheque, or bank transfer.

• Each therapist may have specific payment terms that apply.

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5. Cancellation and Rescheduling

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• Clients may request to reschedule a session with at least 7 days' notice.

• Rescheduling is dependent on the therapist's availability.

• Cancellation and rescheduling policies may vary by therapist, so clients should review their specific terms.

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6. Length of Therapy

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• Short-term Therapy: A time-limited approach for clients needing focused support, advice on decisions, or insight into particular issues.

• Long-term Therapy: Comprehensive personal analysis may take a year or more. The process continues until the client feels their goals have been achieved.

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7. Ending Therapy

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• Clients may choose to end therapy at any time, with a minimum of two weeks' notice to ensure proper closure of the therapeutic process.

• Therapists are ethically obligated to support clients through the completion of therapy.

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8. CPDs, Groups, Workshops & Seminars

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• Payments must be made in advance.

• If Cognisance cancels an event, clients may reschedule.

• For online events, links will be sent via email during the week of the event. Clients are responsible for confirming receipt of the link and should contact the organiser if they haven't received it.